FAQs

I’ve just placed an order! When should I expect to recieve it? 
Your order will be processed and sent the same day if your order is recieved by 3pm WST Monday to Friday. We use Australia Post Express on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 3-4 business days. 

Oh no! My item is not quite right – what should I do? 
We are so sorry to hear! Please email sales@manskiandschi.com.au as soon as possible to get in contact with our sales team. Please note we don’t offer refunds for change of mind, incorrect size or wrong decision.

All returns are to be adressed to:
Manski & Schi
22 Nganka Way, Kalgoorlie, WA, 6430
Please allow up to 7 days for your return to be processed.

Am I able to exchange an online item in one of your stores?
Yes if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange.

What is your return policy? 
We are happy to provide an exchange or credit note (valid for 3 months) on all full priced items. Sale items are strictly exchange over. Items that have been further reduced with a coupon or promotional code are final. We do not accept refunds for change of mind, incorrect size or wrong decision.

I would like to pre-order a particular style. What is involved? 
We offer pre-order on exclusive pieces that we have limited units in. This means you will be able to secure your size before the release date. You will be required to pay the total amount due at the time you place your pre-order. Please note whilst we cannot guarantee an exact date of arrival, and can only be given you an estimate, we will endeavour to keep you as informed as possible. Our returns policy remains the same for pre-orders and we are unable to provide a refund for change or mind, wrong decision or incorrect size.

Do you ship internationally?
Yes we do! We offer Australia Post International Shipping to all our international customers which takes approximately 7-10 working days depending on your location. Shipping will be calculated at the checkout for each country.
Taxes; Manski & Schi cannot not be held responsible for any extra charges that may be applied to your order by customs.


Need More Answers? Email our sales team at sales@manskiandschi.com.au